How can I book a car?
You can book a car at any time by doing it online HERE or contacting us HERE; you need to know the exact dates, times and location of arrival and return, we will be happy if you also provide us with your flight number so we can keep track of any delays; once you make a booking request we will confirm it within a few hours by contacting you on your phone number, we often use the Whatsapp and Viber apps and will send you a confirmation email;
I am 21 years old can I rent a car?
You can rent a car if you are at least 24 years old and have at least three years driving experience. see /HERE Conditions – age, driving experience and car rental/. If you are under this age or do not have the minimum driving experience required you cannot rent a car from us;
When can I rent a car?
At any time of the day or night you can pick up your rental car with prior booking; If you need to pick up a car by accident, please note that we need at least 5 hours notice to prepare your car; if you request delivery to an address, the time is extended;
What documents do I need to rent a car?
All licensed drivers must have a valid driver’s license, provide a post office address, a major credit or debit card in their name when paying with it. Driving licences issued by the Republic of Bulgaria must be presented with a control slip attached thereto. In lieu of a slip, you may provide a penal decree that does not expire immediately prior to the date requested for return of the rental vehicle. The foreign driver’s licence must be issued by the country of residence of the Lessee and additional driver. The foreign driving licence is only accepted for stays of less than six months in the country and against proof of the date of entry into the country /stamp of passport or boarding card/. Non – EU nationals must present an International Driving Permit (IDP) when hiring a car. If the driving licence of the SME is issued by a country not signatory to the Vienna Convention of 08.11.1968, it is necessary to present the International Driving Permit (IDP) or the original driving licence and its legalized translation. Also have your ID card or International Passport ready;
Do I need to change, extend or cancel my booking?
If you need to change the dates, times and other parameters of the booking, do not worry, but contact us as soon as possible, the BestDeals Rent a car team will assist you in any situation, we will confirm the change or tell you if it is possible; if you need to change a booking for reasons other than the Covid situation, note that it is possible to do this completely free of charge up to 72 hours before the start of the booking;
Can I add an additional driver afterwards?
As we require the additional driver to be present when the Rental Agreement is signed, this is possible if you anticipate an additional visit to our office;
When can I rest assured that my Booking has been accepted?
Dear Customer, once you submit a Booking Request, we will do our best to send you a confirmation as soon as possible, when you receive this you will need to make a down payment on the Booking and only then will the car be reserved for you;
What is included in the rental price?
The price of your rental includes: rental for the specified number of days, VAT, vignette, use of the vehicle only within the country, Third Party Liability Insurance, free addition of one additional driver, replacement of the vehicle in case of technical breakdown, 24 – hour roadside assistance in case of technical breakdown; the rental price includes CDW+TP coverage;
How is the price per rental day calculated?
The rental day starts at the time you have stated to us in the booking; A rental day lasts 24 hours, if you wish not to pay for unused time then you can return the vehicle at the same time as the pick up time;
What is not included in the rental price?
The rental price does not include: Fuel, charges for parking, picking up or returning the vehicle outside our office hours, optional extras, equipment,overseas travel charges, vehicle cleaning charges, fines and penalties arising from improper driving; charges for failure to comply with the Rental Agreement;
What is the Base Price?
The Base Price includes: The rental price for the specified number of days, VAT, vignette, use of the vehicle within the country only, Third Party Liability Insurance, free of charge one additional driver, replacement of the vehicle in case of technical breakdown, 24 – hour roadside assistance in case of technical breakdown; The base price includes CDW+TP cover which reduces your liability in case of damage or theft;
Can the price of my rental change until the booking date arrives?
No, the price of your rental is set on your Booking and is not subject to subsequent changes to our tariff;
Can the price of my rental change if I need to extend my rental?
Yes, the rental price can be reduced if you extend your rental and the quoted price for that period is lower;
Why was the price on the website one yesterday and another today?
Rental prices are very dynamic and it is perfectly normal not to see the same prices over a period of time;
The prices on the website are in what currency?
The prices listed on our website are in EUR;
If my card is in a currency other than Euro, can I pay with it?
Yes of course, the currency you have on your card is automatically converted at the Visa/Mastercard exchange rate for the day;
How can I pay to rent your car?
With us you can pay in cash or by card. You can also make a bank transfer, as well as through the systems of MoneyGram, Ria, Western Union,for Bulgaria in any EasyPay cashier, in person at our office;
Do I have to leave a security deposit when I hire a car?
Yes necessarily, we require the Renter to leave a Security Deposit upon rental; it can be left in cash or be blocked on a card;
What is the amount of the Deposit and how is it determined?
The size of the Security Deposit is pre – determined, you can see it in the Prices; Double deposit is required when renting a car from ” young drivers ” HERE / CONDITIONS, DRIVER EXPERIENCE AND CAR RENTAL/, going abroad and single cases at the discretion of the manager;
Do I have to leave the Deposit with a card?
You may leave the mandatory Deposit in cash, except by card; as you deposit it, it will be returned to you in the same manner, i.e. if left in cash it will be returned to you in cash;
When I book a car, do I have to prepay?
For all future bookings, we require a minimum advance payment of 50€ to reserve the car; you can pay this in cash, by card, bank transfer and through the MoneyGram, Ria, Western Union systems and at any EasyPay checkout.
Will I get my deposit back?
The Security Deposit is refundable when the car is returned to you in the same condition as you received it; free from any shortages, damages and complying with the terms of the Rental Agreement;
When will my deposit be returned?
The deposit is refunded immediately after a re – inspection upon return of the car, except in cases where we are prevented from inspecting the car /technical damage, accident, etc./; For Deposits by Card see HERE
What bank card can I use to pay?
All bank cards with the Visa and Mastercard logo are accepted for payment of the rent. It is a requirement that the card is issued in the name of the Lessee or Additional Driver, and that it does not expire before the end of the rental period; you will be asked to provide your card number and expiry date at the conclusion of the Rental Agreement;
Should I return the vehicle cleaned?
The car must be returned as you received it, cleaned inside and out; you may choose to have us clean it, in which case you pay a fee of €10 for a lightly soiled car, €20 for a medium soiled car and €40 for a heavily soiled car; HERE /Conditions, Car Cleaning/ Who will meet me at the Airport to hand over the car?
We deliver our cars to Sofia Airport around the clock; a colleague will deliver your car at the agreed time and terminal, we also service Terminal 1 and Terminal 2; Where can I pick up your car?
You can pick up your chosen car from our office, HERE Terminal 1 and Terminal 2 at Sofia Airport; the car can be delivered to your address, the delivery fee is 15€ one way; When do I need to return the car? What happens if I do not keep the time specified in the reservation?
You have a 40 minute grace period to return the car after the time stated in the Booking; Delays of more than the grace period are charged at the cost of another rental day and as this day is not provided for in our schedule, you are obliged to return the car as soon as possible due to the likelihood of a subsequent booking; Be sure to call our phone numbers if you see that you are running late; delays outside of our business hours are also charged an “Out of Hours” fee of 15€ plus the cost of one more rental day; Where can the car be picked up or returned?
The car can be picked up or returned at our office, which is located near the Lvov Bridge HERE, at Terminal 1 and Terminal 2 of Sofia Airport, as well as at an address you specify in Sofia; for delivery and return to addresses you must pay a delivery fee to the address of 15€ one way; pick-up and return of the vehicle during office hours, which are from 9.00 a.m. to 5.00 p.m. Monday – Friday and 10.00 a.m. to 4.00 p.m. Saturday and Sunday, is free of charge, also applies to Sofia Airport; pick-up and return during other hours of the day is charged with an “Out of Hours” fee – 15€; To whom should I return the vehicle?
When returning a car at Sofia Airport, the car is handed over to our colleague who is waiting for you at the agreed time, previously indicated in the reservation; you will be provided with a phone number to contact him; for any questions and information you can use + 359 892 476 929, whats app, viber, facetime, telegram, around the clock; If I am late for the car return, where can I stop until your colleague comes?
If you are returning the car at either of the two terminals at Sofia Airport, you can stop for free in the spaces allowed for parking; The parking fee is not included in the rental price and must be paid by you; Note that you should not leave the car without a person in it when parking at Sofia Airport outside the paid parking lots; What happens if I forget to fuel up before returning?
Our vehicles are provided with a full tank, so we require them to be returned unless you have prepaid the fuel in the tank. If you have not topped up the vehicle with fuel before returning it you owe a “Top up” charge of €10 plus the cost of the missing fuel, which we calculate at 4 BGN/litre or €2/litre; Can the vehicle be delivered to my address in Sofia?
Yes, we deliver the car to you, for which there is a delivery charge of 15€ one way; the rental contract, inspection and payment are made on the spot; if we need to park in paid areas in the centre of Sofia, the parking amount is borne by you; If I return the car early can I get my money back?
No, we do not refund payments made on reservations; you are exempt from the early return fee; Can I return the car in Burgas, Varna, Plovdiv?
You can only return the rental car in Sofia, if you need to return to another location, ask in advance how much it will cost to return to another destination; Do I need to change or cancel my reservation?
You may change or cancel reservations at any time; if you do so 72hrs prior to the start of your rental or sooner, your reservation advance will be refunded; For changes and cancellations due to the Coronavirus pandemic, your reservation advance will be refunded regardless of the 72-hour period; For reservation changes or cancellations, contact us HERE
Can I smoke in the vehicle?
It is forbidden to smoke in the rented car; If you do not comply with this condition, you will be charged a 50€ fine;
Can I transport my pet in the rental car?
It is forbidden to transport animals in the rental car; Failure to do so will result in a 50€ fine;
Can I take the car abroad?
Yes, you can visit neighbouring countries of Bulgaria with our cars, the minimum rental period in this case is 7 days; “Abroad” fee is charged – 50€ one time and 40€ for each subsequent country; You must request this in advance so that the necessary documents can be prepared;
What happens if I take the car abroad without warning?
YYou are not allowed to go out of the country with the rented car unless it is written in the contract and the corresponding fees are paid; in case of unauthorized exit you will be charged with a 500€ fine;
What happens in the event of a technical breakdown?
What happens in the event of a technical breakdown? In the event of a technical breakdown caused by natural wear and tear of a part or a factory defect, subject to all the terms of the Rental Contract being complied with and full SCDW+TP cover being purchased, we will provide you with a replacement vehicle within 24 hours within the country if you so wish;
What should I do if I am involved in an accident?
If you are involved in an accident call our office promptly to report the incident; obtain all necessary documents from the official authorities, draw up a bilateral report if necessary. You are expected to fully cooperate with the Police, the insurance companies and BestDeals Rent a car to clarify the accident and the damage caused; We are at your disposal 24 hours a day on +359 892 476 929; You can call 112 24 hours a day in case of emergencies and accidents, if you need emergency medical assistance; 112 is dialled without a code and is free of charge;
Do I have to leave a security deposit when I hire a car?
Yes necessarily, we require the Renter to leave a Security Deposit upon rental; it can be left in cash or be blocked on a card;
Will I be charged if I am involved in a traffic accident?
If you have not paid the full SCDW+TP cover, you will owe an administration fee of 40€ in the following cases: Theft, damage, accident, any incident involving the rented car, regardless of the cause of the event and whose fault it was;
What is not covered by the purchase of SCDW+TP cover?
The full cover does not cover,i.e. it cannot cover you for loss of keys, documents, damage, loss or theft of registration plates, loss, damage to wipers, windows, lights and damage to the undercarriage of the car, damage and shortages to the interior; damage to tyres, wheels, tire when not caused by fire or accident as established by a Police report; damage resulting from the use of the car due to the prohibitions in article 27 of the Rental Contract;the purchase of full coverage does not relieve you of the obligation to promptly notify BestDeals Rent a car of an occurrence and to obtain and provide a Police, Traffic Police Report, in the event of theft or damage;
What do I have to pay if the vehicle has a damaged part and full coverage has not been purchased?
In the event of any damage, loss or theft to the vehicle or any part thereof, including but not limited to fire or glass breakage, resulting from the Lessee’s culpable conduct, the Lessee shall pay the Lessor compensation of €100.00 for each damaged part, including the cost of hiring the replacement vehicle, return costs, loss of use and rent. For detailed information see. Price list;
If I cause an accident through no fault of my own but have full SCDW+TP cover, how much am I liable for?
We at BestDeals Rent a car encourage proper driving and compliance with the Road Traffic Act, and its implementing Regulations. We urge you to be more tolerant on the road and obey the speed limits; Go on the road relaxed and do not get behind the wheel after consuming alcohol and illegal substances; Any failure to comply with the requirements of the Road Traffic Act and its Implementing Regulations will invalidate the comprehensive cover you have purchased and you will be liable in full for any damage caused and any loss of profit; In the event of an accident or damage caused by the Lessee, and in the event of “no fault” and “mutual fault” the Lessee is liable in full for the damages and loss of profit calculated in accordance with our see.
